Twilio
Give your property a number that actually answers.
Guests still call — about the door code, the heating, where to park. Connect Twilio and ProhostAI can put a real number behind your properties that answers calls and texts, at the hours nobody wants to be on call.
Aperçu
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Overview
Phone is the channel property managers most want to avoid and least can. Guests who are standing outside a door that will not open do not open an app; they ring the number on the booking. That call arrives on somebody’s personal mobile, often at an hour when no one is working.
Connecting Twilio gives that call somewhere to land. A number of your own answers, understands what the guest is asking, and handles the things that come up over and over — codes, wifi, check-in times, parking — using what it knows about that specific stay. What it should not handle, it passes on, with the context already gathered.
The same number carries SMS, which is often the better channel anyway: a door code sent as a text is easier to use than one repeated down a phone line.
What ProhostAI can do with Twilio
Twilio is the carrier behind AI Phone. Once connected, calls and texts to your number are handled inside ProhostAI.
Read
- Receive calls and texts Inbound conversations reach ProhostAI with the stay they relate to already attached.
- Keep a record Calls and messages stay on the conversation history, so the next person to pick it up sees what happened.
Create & update
- Answer the routine questions Codes, wifi, check-in and check-out, parking — handled from the details of that booking. "Hi, I’m outside and the code isn’t working."
- Send SMS Text a code, a confirmation or a reminder from the same number.
- Escalate to a person Pass anything that needs a human on, with the call’s context already gathered.
Setup
Twilio connects with credentials from your own Twilio account, which is also where your numbers and call charges live.
- Create a Twilio account and buy a number for the country you operate in, if you do not have one already.
- Open ProhostAI and go to Settings → Connections.
- Search for Twilio, select Connect, and enter your Twilio credentials.
- Point the number at ProhostAI, then call it to confirm the connection works.
Good to know
- Twilio bills you directly for numbers, calls and messages. That usage cost is separate from your ProhostAI subscription.
- Number availability and the rules around them vary by country — some require registered business details or a local address before a number can be issued.
- SMS to some countries requires sender registration. Twilio’s documentation covers what each destination needs, and it is worth checking before promising guests a text.
- Decide early which calls should be escalated. Anything involving a payment dispute or a safety issue is usually worth a person.
FAQ
Can AI actually answer phone calls?
Yes. With Twilio connected, calls to your number are answered by ProhostAI, which handles the questions guests ring about most — codes, wifi, check-in, parking — using the details of that specific stay, and passes anything else to a person.
Do I need my own Twilio account?
Yes. The number and the usage live in your Twilio account, and Twilio bills you directly for calls and messages. That is separate from your ProhostAI subscription.
Which countries can I get a number in?
That depends on Twilio’s coverage and local rules. Some countries require registered business details or a local address before a number can be issued.
Does it handle text messages as well as calls?
Yes. The same number can send and receive SMS, which is usually the better way to deliver a door code or a confirmation.
What happens if the AI cannot help?
It escalates to your team with the context already gathered, so whoever picks it up is not starting the conversation from scratch.
How do I disconnect Twilio?
Open Settings → Connections in ProhostAI and disconnect it, then repoint or release the number in your Twilio console.
