Tripadvisor

Reviews get read, felt and forgotten. A guest mentions the shower pressure, you wince, and the comment disappears into a feed. Three months later four guests have said the same thing and the rating has moved — but nobody connected the four, because each arrived alone.

Connecting Tripadvisor lets ProhostAI do the connecting. It reads reviews and ratings across your listings, notices when the same complaint recurs, and turns it into a maintenance task aimed at the actual cause rather than a vague sense that something is off.

It also puts Tripadvisor in the same picture as your other review sources, so a property’s reputation is one thing you can ask about rather than several tabs you have to check.

Once Tripadvisor is connected, ProhostAI reads your listing reviews and works with what they say.

Read

• Pull reviews and ratings Listing reviews come in with their scores, so the trend is visible rather than anecdotal.
• Spot recurring themes Identify the complaint that keeps appearing across separate reviews. "What are guests complaining about most at the Harbour flat?"

Create & update

• Create maintenance tasks Turn a recurring complaint into a job assigned to whoever can fix it.
• Feed the wider picture Combine Tripadvisor sentiment with your other review sources in one view.

Tripadvisor connects as a read-only source for your listing reviews and ratings.

1. Open ProhostAI and go to Settings → Connections.
2. Search for Tripadvisor and select Connect.
3. Confirm the listings you want monitored.
4. Ask what guests are saying about a property to confirm it works.

• This is a read-only connection for reviews and ratings. It is not a booking channel and does not sync reservations.
• Review data reflects what is public on your listings, so anything not published is not visible here either.
• The value shows up over time. A single review is anecdote; the pattern across a season is the thing worth acting on.
• Disconnecting stops the review sync and changes nothing on Tripadvisor.