Guesty

Guesty is what serious operators run on. Multi-channel distribution, unified inbox, automation rules, owner reporting, accounting — by the time a company is on Guesty it has usually solved distribution and built real process around it.

Which makes the remaining constraint unusually visible. Everything scales with the portfolio except guest conversation, and that scales with headcount. Double the properties and you double the questions, most of them variations on when can we check in and where do we park.

Guesty’s own automation helps with the predictable half. Scheduled messages fire reliably, but they cannot answer the guest who replies asking whether the stated check-in time is flexible because their flight lands at one in the morning — and that reply is precisely the volume still reaching a person.

Connecting Guesty puts an AI on that remainder. Your existing rules keep running; the conversations they provoke get handled from the details of the actual booking, and what genuinely needs judgement reaches your team with the history attached.

Once Guesty is connected, ProhostAI works from its data — no second copy of your listings, no parallel calendar.

Read

• Sync listings and reservations Properties and bookings from every channel Guesty manages arrive with their details.
• Answer from the real stay Replies use that booking’s property, dates and guest count. "Our flight lands late — can we still get in?"
• Read guest conversations Threads arrive with their history, so a later reply is not answered blind.

Create & update

• Reply to guests The AI answers in your voice on the channel the guest used, and escalates what it should not close.
• Schedule cleanings and tasks Turn a confirmed booking into the operational work it implies.
• Offer upsells Propose early check-in, late checkout or a gap night where it fits the calendar.

Guesty connects through its API using credentials from your Guesty account, so ProhostAI never sees your password.

1. In Guesty, create an integration token from your account’s API settings.
2. Open ProhostAI and go to Settings → Connections.
3. Search for Guesty, select Connect, and paste the token.
4. Wait for the first sync, then check your listings and upcoming reservations look right.

• Guesty stays the system of record for listings, rates, availability, owner reporting and accounting. ProhostAI does not touch any of those.
• Your existing Guesty automation rules keep running. ProhostAI handles the conversations they provoke rather than replacing them.
• Larger portfolios should verify one property’s sync before enabling Autopilot across the estate.
• Disconnecting in ProhostAI stops the sync and changes nothing in Guesty.