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Gorgias

Handle Gorgias tickets with the booking attached.

Bắt đầu miễn phíCrm

Gorgias is built for commerce support, which fits operators selling stays and extras online. Connect it and ProhostAI can work those conversations with the underlying booking in view.

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Gorgias
Read ticketsSee open conversations and their history with that customer. "What is outstanding from this week’s tickets?"

Gorgias trông như thế này trong không gian làm việc của bạn.

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Bán hàngHỗ trợ

Overview

Gorgias earned its place in e-commerce by putting the order next to the conversation, so an agent answers knowing what the customer bought and when. That principle transfers directly to hospitality: the equivalent of the order is the stay.

Operators who sell direct — a booking site, prepaid extras, gift vouchers, experiences — end up with genuine commerce support: refunds, changes, things not delivered as described. Handling that without the purchase in view is guesswork.

Connecting Gorgias gives ProhostAI those conversations with the booking context attached, so routine questions get answered accurately and anything requiring judgement reaches a person with the facts already assembled. The tickets that cost most to get wrong — a refund, a disputed charge, an extra somebody paid for and did not receive — are exactly the ones where having the purchase in view changes the answer.

What ProhostAI can do with Gorgias

Once Gorgias is connected, ProhostAI works with your tickets and customer conversations in plain language.

Read

  • Read tickets See open conversations and their history with that customer. "What is outstanding from this week’s tickets?"
  • See the purchase behind it Work with the booking or order the conversation concerns.

Create & update

  • Reply to customers Answer routine questions from what is known about the purchase and stay.
  • Escalate with context Hand refunds and disputes to a person with the facts already gathered.

Setup

Gorgias connects through OAuth against your account, so ProhostAI never sees your password.

  1. Open ProhostAI and go to Settings → Connections.
  2. Search for Gorgias and select Connect.
  3. Sign in to Gorgias and approve the permissions.
  4. Ask what tickets are open to confirm the connection works.

Good to know

  • Gorgias stays the system of record for tickets, macros and reporting.
  • Refunds and disputes are worth escalating by default — they are the tickets where a wrong automatic answer costs most.
  • Connect your payment tool as well if you want the AI to reference what was actually charged.
  • Revoking ProhostAI in Gorgias’ app settings ends access immediately.

FAQ

Is Gorgias relevant to short-term rentals?

It fits operators selling direct — a booking site, prepaid extras, vouchers or experiences — where support genuinely resembles commerce support with refunds and changes.

Does this replace Gorgias?

No. Gorgias keeps your tickets, macros and reporting; ProhostAI works with them and adds the booking context.

Should the AI handle refunds?

Better not by default. Refunds and disputes are where a wrong automatic answer is most expensive, so escalating them with the facts assembled is usually the right setting.

Can it see what the customer paid?

It works with the booking or order behind the conversation. Connecting your payment tool as well lets it reference what was actually charged.

How do I disconnect Gorgias?

Open Settings → Connections in ProhostAI and disconnect it, or revoke ProhostAI in your Gorgias app settings.

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